Refund policy

Last updated: 26 October 2025

We want you to love your new travel posters. If there’s an issue, please review the policy below and contact us within 7 days of receiving your order so we can help.

Return Window

You may request a return or refund within 7 days of delivery. To start a return, email info@travelposters.com.au with your order number, photos (if damaged/defective), and a brief description of the issue. Returns must be authorised before sending anything back.

Return Shipping Costs

Damaged/Defective/Misprinted items: We’ll cover return shipping or offer a replacement or refund at no extra cost to you.

Change-of-mind (non-damaged) returns: The customer is responsible for the cost of return shipping. We’ll provide the return address and instructions once your request is approved.

International Returns

For customers outside Australia (including NZ, US, UK, and Europe):

Please email info@travelposters.com.au first. We’ll work with you on the best solution (e.g., redelivery or refund).

Although we may resolve your request without requiring a physical return, our official 7-day return window still applies to all international orders should a physical return be required.

Refunds

Once your return is received/approved, we’ll issue a refund to your original payment method within 5 business days.
Please note it can take an additional 3–5 business days for the funds to appear in your account, depending on your bank or card provider.

Items Not Eligible for Return

• Custom or personalised prints
• Items returned without prior authorisation
• Items not in original condition (unless damaged/defective on arrival)

Need Help?

Questions or ready to start a return? Email info@travelposters.com.au and include your order number.

This policy applies in addition to any rights you may have under the Australian Consumer Law. Nothing in this policy limits those rights.